Using Enterprise Social Media to Enhance Team Effectiveness

The goal of this study is to explore whether and how enterprise social media (ESM) technologies can help improve organizational work team effectiveness. In this study, I aim to achieve the following objectives: (1) to develop a theoretical framework that explores the relationship between social media technologies and team effectiveness (2) to conduct empirical studies using an ESM platform testing the proposed relationships between social media use and team effectiveness (3) to design new features for social media technologies to improve the ways that people collaborate, communication and interact in teams to accomplish their goals.

Collaborators: Noshir Contractor, Leslie DeChurch (Northwestern), Paul Leonardi (UC Santa Barbara)

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